Frequently Asked Questions

What is Pewter?
Pewter is an alloy or mixture of metals that can contain various percentages of tin, lead, antimony, bismuth, copper or silver.

The best pewter or "Fine Pewter" contains at least 92% tin and no lead. Antimony and bismuth add varying degrees of strength and/or hardness. It is sad to note that some low grade pewters contain as much as 80% lead. These are to be avoided, especially if the pewter will be used in contact with food or beverages.

Heritage Pewter™ is high grade "Fine Pewter" which is lead-free. All of the products in this site are fine pewter.

How To Clean Pewter?
Pewter can be cleaned or renewed in several different ways.
Wiping with a damp cloth can remove many stains or dust build-ups.
If the item has a highly polished finish, some light tarnish can be removed with pewter polish (similar to polishing silver). Do not use silver polish on pewter. You can obtain pewter polish at higher-end retailers who sell pewter serving items.
If the item has a satin or matte finish, you can rub it gently with very fine "0000" steel wool. It is best to try a small a spot on the bottom first to see how it looks.

What Is My Pewter Worth?
We get many calls questioning the value of an old pewter piece that someone has found or acquired. Our best advice is to take the item to an appraiser in your local area. An experienced appraiser can best determine the value of an item after inspecting it.

What is your return policy?
If you receive a defective item, return it for a replacement. We will ship a replacement at no charge.
Please refer to our Shipping & Return Policy

What is your policy regarding out of stock items?
We make all of the products on this website, so it is unlikely we will not have the item you ordered. However, In the rare case that an item is out of stock, we will notify you by e-mail and recommend substitution possibilities.

How can I get the UPS tracking number?
Please contact us, via email at Scott@pewter.com.

How can I check on the status of my order?
Return to this website. Login using the email address and password you created. Select "My Account" at top of site.

Will I receive an email confirming the order?
Yes, you will receive a confirmation email when you place your order.

Is the phone number on the Contact Us page for general information or customer service?
We have no separate phone numbers at this time. It may become necessary in the future, and we will update the website then. For now, call 1-800-336-0829 and ask for customer service.

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