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Call Heritage
1-800-336-0829
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Frequently Asked Questions
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What is your return policy?
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If you receive a defective item, return it for a replacement. We will ship a
replacement at no charge.
Heritage PewterTM
330 East Comstock Drive
Chandler, Arizona 85225
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What is your policy regarding out of stock items?
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We make all of the products on this website, so it is unlikely we will not have
the item you ordered. However, In the rare case that an item is out of stock,
we will notify you by e-mail and recommend substitution possibilities. |
When will I get the item I ordered? (Will I get it in time for Christmas,
birthdays or other events?)
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Shipping Info
Normally, it could take two to three weeks for delivery. However, if you need
it faster we have three additional shipping options:
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Rush Order for an an additional $5: We guarantee delivery within seven business
days after your order is placed.
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UPS second day air for an additional $10: We guarantee delivery within six
business days after your order is placed.
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UPS next day air for an additional $25: We guarantee delivery within five
business days after your order is placed.
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How can I get the UPS tracking number?
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Please contact us, via email at Scott@pewter.com.
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How can I check on the status of my order?
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Return to this website. Login using the email address and password you created.
Visit the Order History Page page. The link is located on the Home page.
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Will I receive an email confirming the order?
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Yes, you will receive a confirmation email when you place your order.
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Is the phone number on the Contact Us page for general information or customer
service?
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We have no separate phone numbers at this time. It may become necessary in the
future, and we will update the website then. For now, call 1-800-336-0829 and
ask for customer service.
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How do I find what I am looking for?
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You can find our products in three ways:
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On our Home page, we have links to our main
product lines. Click on the links and you will be taken to the pages for the
product lines.
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Type a word into the search engine on the right hand panel of the
site.
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